Refund Policy

1. Subscription Purchases

Due to the immediate access granted to digital question banks and study materials upon account activation, subscription purchases are generally non-refundable once platform access has been utilized.

2. Qualifying Refund Scenarios

Refund requests may be evaluated on a case-by-case basis under the following conditions within 7 days of payment:

• Duplicate or accidental billing transactions.
• Severe technical issues preventing platform access that support cannot resolve within 48 hours.
• Minimal usage (fewer than 50 practice questions attempted and 0 timed mock exams started).

3. Non-Refundable Conditions

Refunds will not be granted if:

• More than 7 days have passed since the original payment date.
• Substantial question bank progress or full mock exams have been completed.
• The account was suspended due to a violation of our Terms of Service (e.g., account sharing).

4. Support Requests

To request a billing review, contact support with your registration email address and payment receipt. Approved refunds will be returned to the original payment method within 5–10 business days.